By Jacqui Barrett-Poindexter
During a recent trip to North Texas, Rob and I collected several customer service stories that inspired this post. When employees get lax in their jobs, perhaps thinking certain duties seem mundane or not all that important, their performance, and ultimately, the customers they serve, are impacted, negatively.
Rest assured, though simple gestures of problem-solving and customer care may ‘seem’ small, in and of themselves, cumulatively they have the capacity to sell the employee’s future value.
For the rest of this post, please click here: Leveraging Your Career Culture.